Over the past 12 months, reviewers of IG Markets focus most heavily on customer support, and the verdict is largely negative. Many users describe support as slow, hard to reach, or unable to resolve problems, especially when issues involve account access, transfers, or withdrawals. That said, the feedback is not uniformly poor: a smaller but consistent group praises individual agents for being professional, patient, and effective, suggesting service quality can depend heavily on who handles the case.
The next biggest pain points are deposits and withdrawals, platform reliability, and onboarding. Reviewers report delayed or blocked payouts, repeated verification checks, and funding friction, while platform feedback is split between praise for usability and execution and complaints about crashes, freezes, outages, and charting or order-handling issues. Onboarding and KYC are also frequently described as slow or cumbersome, with repeated document requests and long approval times. Pricing is a further weakness, with many users citing high fees, FX charges, overnight costs, and spreads that feel uncompetitive, although some still find the broker’s pricing acceptable on certain products.
